Refund policy

1. May I return my order?

Yes, we are pleased to offer a return policy on unopened hair extensions within SEVEN (7) DAYS of receiving your order. We find that we have very low return rates and we are proud of the high-quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with! We are not responsible for any stylist trying to custom color or dye your virgin hair. 

You must contact us first before refunding your package at 708-789-3058 During Business Hours within the seven (7) day return period. All Real Essential Hair Extensions must be shipped back unopened in it's original packaging and the packaging must not contain any defects in any way or a return will not be issued. Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the Real Essential hair seal on the bundle has been broken!

5. When will I receive my refund?

A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and the Real Essentials security seal was not broken. Refunds are normally returned back to your bank card within 24-48Hrs after we initiate the refund. 

6. May I make a exchange?

Yes, you can make an exchange within SEVEN (7) DAYS. The Real Essentials hair Seal MUST NOT be Broken! The hair MUST NOT be unwrapped, Uncombed, Not Brushed, No fingers ran through the hair, worn, or altered in any way for an exchange!! If the hair is altered we will return the hair back to you.

All Sales are final on custom coloring.



Please text (708)789-3058 for Shipping information 

Please attach a note inside your package including your order number and Reason for return!

You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Real Essentials will not be responsible for lost returns. We recommend that you USPS to send your return.
Our Business Hours Are Monday-Friday 10AM-5PM EASTERN TIME

Saturday & Sundays-CLOSED

If you have any questions or concerns please feel free to Contact Us At 708-789-3058 During Business Hrs M-F 10am-5pm (Eastern PM Time), Saturday & Sunday- CLOSED.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at realessentials@icloud.com. 

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at realessentials@icloud.com.